Celebrity Travel: How Revolve’s chief brand officer is leveraging the company’s network of 4,500 influencers to find new ways to reach housebound millennial shoppers

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Celebrity Travel: How Revolve’s chief brand officer is leveraging the company’s network of 4,500 influencers to find new ways to reach housebound millennial shoppers

Celebrity Travel:

Celebrity Travel: revolve featureCelebrity Travel: revolve feature

Revolve is discovering unique systems to reach patrons for the duration of the pandemic.


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  • Revolve is stopping a scourge scramble by tapping into its robust influencer community and huge social media following, while experimenting with unique forms of pronounce material on platforms treasure Instagram. 
  • Per Revolve’s Chief Tag Officer Raissa Gerona, the online retailer has furthermore discovered success by leaning into less passe categories for the firm, along with loungewear, elegance, intimates, and activewear.
  • “We turned to 2 issues we know in actuality effectively — one is social media and the opposite is influencers,” Gerona acknowledged for the duration of a Cowen panel dialogue on Wenesday. 
  • Seek recommendation from Commerce Insider’s homepage for extra reports.

When the pandemic hit, Raissa Gerona — chief label officer at the millennial-centric online type retailer, Revolve — knew the firm changed into as soon as going to pray to start getting inventive to support customers. 

Biggest identified for its flashy events and neatly-known particular person partnerships, Revolve has change staunch into a slither-to slither back and forth self-discipline for purchasers to make a decision on on apparel for all the pieces from song fairs and sea skedaddle vacations to an evening out with mates. So when Coachella changed into as soon as canceled, adopted by practically ever other match in Revolve’s busy competition season, Gerona changed into as soon as tasked with discovering a trend to make a choice purchasers who at present had nowhere to slither and no times to costume up for. 

“It changed into as soon as stressful,” Gerona acknowledged for the duration of a web panel dialogue organized by funding bank Cowen on Wednesday. “As a label that is in actuality identified to enjoy a factual time, to be with your mates, to be on slither back and forth, to shuttle, all those issues shapely straight went out the window.”

Although gross sales inevitably took a success in the 2nd quarter of 2020, losing 12% 365 days-over-365 days, Revolve aloof beat investor expectations and reported though-provoking spots treasure its quickest quarterly stock flip in six years.

Gerona acknowledged a key phase of the firm’s means to prevent afloat for the duration of the pandemic changed into as soon as leveraging its bread and butter: “We turned to 2 issues we know in actuality effectively — one is social media and the opposite is influencers,” she acknowledged.

Revolve’s means to manual sure of a huge pandemic scramble is in mountainous phase thanks to its robust influencer community of additional 4,500 global companions, apart from a captive target audience of greater than 4 million users on Instagram. Gerona acknowledged the firm has continued to self-discipline itself apart thanks to proprietary technology that analyzes valid-time metrics in advise to “in actuality know every influencer tremendously better than other producers or outlets which enjoy an influencer community.”

Revolve saw early success in experimenting with unique pronounce material on Instagram Live early on in the pandemic, along with all the pieces from workout classes to launching the Revolve Trying Community, what Gerona described as “a play on QVC.” A contemporary livestream with singer Camilla Cabello — who first turned a Revolve influencer in June 2019 — accumulated 850,000 viewers.

At some stage in these livestream and influencer events, Gerona acknowledged the firm has leaned into high-inquire of areas highlighted by the pandemic that it hadn’t historically promoted treasure loungewear, elegance, intimates, and activewear — an effort that has proven lucrative for Revolve. 

“As refined as that time changed into as soon as, we handiest bought nearer to our buyer,” she acknowledged. “We’re now optimistically high of recommendations when she wants to come attend to us, no longer shiny for her slither back and forth and going out dresses, however furthermore these broader categories that now we had been, you understand, all over again, advertising to her for the last couple of months which technique of COVID.”

Eventually, Gerona acknowledged Revolve has been mad about rising pronounce material that connects with quarantined, anxious Americans. It’s an effort she has undertaken by having a scrutinize inward to each herself and her crew. 

“That is the secret sauce to what Revolve is about — in actuality being in a pickle to refer to our customers shiny by technique of the issues that they experience doing and what’s resonating with them.”

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