How To Be A Great Communicator – DALE JOHNSON: Welcome to the conversation starting here on KFOR FM 103.3 at 12:40. This is Dale Johnson. Dr. Sandra Miller is with me at Complete Hearing in Lincoln. We are both in the communications industry.
Dale Johnson: I communicate as a speaker, and you’re a great communicator who listens to people. To be honest?
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Dale Johnson: All right. We will talk about these two sides of communication: being a good listener and being a good communicator. Now in my family there are moments when I am accused of not being able to communicate well, maybe it’s just the boy’s problem and not my hearing.
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Dr. Miller: Yes. We tell our patients whether you have a hearing loss or not, we usually don’t have good communication because I think we’re so busy with life that we don’t have time to slow down and have a good conversation and a polite conversation with each other. We are too busy with our phones or the hundreds of other things we are doing. This meaningful conversation is really done face to face.
Dr. Miller: Often when we talk about good communication, we have specific strategies that we pass on to our patients. So there is a process of talking about people’s problems and it might be for a normal listener or someone who has a hearing loss, but it might happen that after the devices are installed, if necessary, we talk about solutions on how There is much more to good communication than restoring hearing, but what does it mean to communicate well?
Dr. Miller: So I think the most important thing I tell my patients is that multiples are not necessarily better. For some people, louder sounds may be more distorted. The most important thing I tell my patients is to speak more slowly when communicating with someone. As we age, our brain slows down and we need much better information. Regardless of who you’re communicating with, talking really fast doesn’t help at all. So when you think about how we get excited, I’m very guilty of this, believe it or not, I talk really fast, so several times a day I have to deliberately slow down, Because even when people are hard of hearing or we get older, our brain slows down, slower speech is easier to understand.
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Dr. Miller: Yes. Yeah. So I think keeping the volume at a really normal level, but speaking more slowly, is the most important thing. Just express and make sure we don’t overdo the mouth movements and make sure we just slow down. really big
Dr. Miller: We’ve talked about this face-to-face before. You get more than half of what you hear from what you see. This is why sometimes it happens that you are blocked or unable to see the person talking, it may be when you are watching TV and the person talking is not showing or it is making noise in the background. That is why this happens. Harder. To hear, you use not only your ears and brain, but also your sight. So I think we always talk face to face.
Dr. Miller: And sometimes when you’re communicating and you see that person’s face doesn’t know what you’re talking about, we often wonder, does that make sense, do you have any questions? ? When we visit our patients, we provide a lot of information, so I know they will remember 10, 20 percent of what I say. So sometimes I might even stop and just say, “If you don’t remember anything from our conversation today, I want you to know these three things.” And it does, we just know that at some point we can’t absorb it anymore.
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Dale Johnson: You stabilize, you deliver, and then you go back and repeat what you said.
Dr. Miller: Exactly. Because you’re thinking about what you’re going to remember, what’s important, what’s important, of course you need to make sure that… yeah, that’s a really good analogy. I think that is great. I think we have to be patient. We’re impatient when it comes to communication, so when it comes to “Aha,” you know it’s there, or the patient just has to… My message didn’t come across right the first time. My best advice to you is to simply rewrite.
Dr. Miller: My mom has dementia, so when I talk to her, sometimes she doesn’t understand exactly what I’m saying. So I simplify it in a simpler way, using words that he understands better, or I simplify my message for him, and that seems to help. And then just be empathetic that the person may not have heard you correctly. Our natural inclination is to ask, “Huh?” Because we don’t want to waste time asking, “Oh, you mean Jamie’s getting married on Friday?” If you’re going to repeat what you heard, the person you’re communicating with is more likely to repeat, “Oh yeah, Jamie’s getting married on Friday.” So if you can only think about how to be a good communicator, it definitely means talking back and forth.
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Dale Johnson: At home, we work to eliminate repetitive conversations and try not to communicate when, for example, taking pots and pans out of the drawer. Don’t communicate when you open a creaking closet door. Don’t talk because your back is to me and the faucet is running in the kitchen.
Dale Johnson: So these are the physical aspects of communication that we work on and other people can work on.
Dr. Miller: Yes. I think the bottom line is that good communication has to be intentional, and often we are so busy with other things that we don’t do it intentionally, and if we just did that, we would have less frustration in communication. Time to do it is good, that’s why my husband often tells me the same thing. He says, “You practice this every day at work,” and then sometimes I come home and I’m mentally exhausted afterwards because throughout the day…I’m always like, “All day I’ve said it,” and for me, talking loudly and slowly takes a lot of energy and it takes a lot of focus because I’m trying to communicate very intentionally and it takes energy and we’re lazy to communicate. We really are. And we forget.
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Dale Johnson: We have a lot in common because when I go home, I don’t put a business speech into the microphone the same way I throw a business speech.
Dale Johnson: So let’s get down to what you do. How does what we’re talking about here apply to someone who may be questioning their hearing?
Dr. Miller: Well, I think it’s really important to recognize that a lot of times when we’re not communicating effectively, people will say, “Well, the TV is louder,” or “I tend to pull away because something like this happens. . or “I feel like we’re fighting at home because there’s no connection.” Therefore, ruling out hearing loss is a really important thing. You can be a really good communicator or a really bad communicator, with or without hearing loss, but if that’s what hearing loss has to do with it, then it’s worth thinking about what makes it worse, right? So now not only do you have to think about whether I need to communicate intentionally, but you also have to think that this person can’t even hear very well, so they become that much more important.
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Dr. Miller: So when we talk about medication and what we do with it, we’re not only making sure that the person has the best potential for good hearing, but we’re also able to use these strategies in those situations to ensure good communication. So I think it’s very important—and we’ve talked about this before—that hearing works like any other sense. Your teeth, dentistry, your vision, before the eye doctor. Just think about the overall impact and people don’t understand that. And when there’s a level of frustration at home that we’re not communicating effectively, you have to ask yourself if that’s true.
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